Your Questions, Answered

Compounding is the process of creating a customized medication tailored to the specific needs of an individual patient. When commercially available medications don't meet a patient's needs due to allergies, dosing requirements, or discontinued availability, a compounding pharmacy can prepare a personalized formulation. All compounds are made according to USP standards.

Yes. All compounded medications require a valid prescription from a licensed healthcare provider — physician, nurse practitioner, dentist, veterinarian, or other authorized prescriber. We cannot dispense compounded medications without a prescription.

Most routine compounded medications are ready within 1–3 business days of receiving a valid prescription. Rush orders may be available for time-sensitive situations — call us at 904-467-0813 to discuss options. More complex sterile preparations may take longer.

In many cases, yes. If a medication has been discontinued by the manufacturer, we may be able to prepare a similar formulation using pharmaceutical-grade ingredients, provided a valid prescription is on file and the formulation is permitted under current regulations. Availability depends on ingredient access and regulatory status.

Yes, we can ship medications directly to patients within Florida and other permitted states. Shipping availability depends on the type of compound and applicable state regulations. Contact us at 904-467-0813 to confirm shipping options for your specific medication.

Coverage varies by insurance plan. Many insurance plans do not cover compounded medications, though some do with a valid prescription. We recommend contacting your insurance provider to verify coverage. We can provide documentation to support your insurance claim if needed.

The Patient Portal allows you to track the status of your compounded orders in real time, request refills, view your order history, and send secure messages to our pharmacy team. You can register through our website by clicking "Patient Portal." Your account will be linked to your prescription records after verification.

Yes! NextGen Pharmacy is located within the Pinnacle Health Campus at 7685 103rd Street, Jacksonville, Florida 32210. Being part of Pinnacle Health Campus allows us to work closely with primary care providers, specialists, and other healthcare professionals in the building for seamless care coordination.

Prescribers can send prescriptions by fax (904-467-0932), e-prescribing (search "NextGen Pharmacy" in your EHR system), or by calling us at 904-467-0813. For our complete prescriber guide including what information to include on every Rx, visit our For Prescribers page.

We adhere to USP ›795› for non-sterile compounding, USP ›797› for sterile compounding, and USP ›800› for hazardous drug handling where applicable. Our pharmacy undergoes regular quality reviews and uses pharmaceutical-grade ingredients from verified suppliers.

Absolutely. Pediatric compounding is one of our core specialties. We create flavored liquid suspensions, low-dose capsules, and allergen-free formulations to make medications more palatable and appropriate for children. Common flavors include grape, cherry, bubblegum, and watermelon.

Yes! Veterinary compounding is available for pets and other animals. We work with licensed veterinarians to create flavored chews, transdermal gels, capsules, and liquids for dogs, cats, and other animals. A valid veterinary prescription is required.