Privacy Policy & HIPAA Notice

01

Notice of Privacy Practices (HIPAA)

NextGen Pharmacy is required by law to maintain the privacy of your protected health information (PHI) and to provide you with this notice of our legal duties and privacy practices with respect to your health information. We are required to follow the terms of this notice while it is in effect. We reserve the right to change the terms of this Notice at any time, provided that changes apply to PHI we have already collected or receive in the future. We will notify you of material changes through our website and in writing if required by law.

02

How We Use and Disclose Your Health Information

We may use and disclose your health information for treatment, payment, and healthcare operations. Examples include: • Treatment: Sharing your prescription information with your prescribing provider to coordinate care. • Payment: Submitting billing information to insurance carriers on your behalf. • Healthcare Operations: Quality improvement, staff training, and compliance activities. • As Required by Law: Reporting to public health authorities, responding to lawsuits, and other legally mandated disclosures. We will not use or disclose your information for marketing without your written authorization, and we will not sell your information.

03

Your Privacy Rights

You have the following rights regarding your health information: • Right to Inspect and Copy: You may request to see or receive a copy of your health information. We may charge a reasonable fee for copies. • Right to Amend: You may request that we correct information you believe is incorrect or incomplete. • Right to an Accounting of Disclosures: You may request a list of certain disclosures we have made of your health information. • Right to Request Restrictions: You may ask us to restrict how we use or disclose your information for treatment, payment, or operations. • Right to Confidential Communications: You may request that we communicate with you in a specific way or at a specific location. • Right to a Paper Copy of This Notice: You may request a paper copy at any time.

04

Patient Portal — Security & HIPAA

Our Patient Portal is designed with HIPAA compliance in mind. We implement the following safeguards: • Secure HTTPS encryption for all portal communications. • Session timeouts after periods of inactivity. • Audit logging of all portal access and activity. • Password policies and optional multi-factor authentication. • Access controls limiting staff to information necessary for their role. If you believe your portal account has been compromised, contact us immediately at 904-467-0813.

05

Website Privacy Policy

When you visit our website, we may collect non-personally identifiable information including browser type, pages visited, and general geographic location through analytics tools such as Google Analytics 4. This data is used to improve the website experience. Contact forms on our website use standard encryption. Please do not submit protected health information (PHI) through the general contact form. For prescription-related matters, your prescriber should fax us at 904-467-0932. We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or to fulfill your healthcare needs.

06

Cookies & Tracking

Our website uses cookies to improve your browsing experience. Essential cookies are required for the website to function properly. Analytics cookies help us understand how visitors use the site. You may disable cookies in your browser settings, though this may affect functionality. We do not use tracking cookies for advertising or retargeting purposes.

07

Complaints

If you believe your privacy rights have been violated, you may file a complaint with NextGen Pharmacy or with the U.S. Department of Health and Human Services Office for Civil Rights. To file a complaint with us, contact: NextGen Pharmacy — Privacy Officer 7685 103rd St, Jacksonville, FL 32210 Phone: 904-467-0813 Fax: 904-467-0932 We will not retaliate against you for filing a complaint.

08

Contact Information

For questions about this Privacy Policy or our HIPAA Notice of Privacy Practices, please contact us: NextGen Pharmacy 7685 103rd Street Jacksonville, Florida 32210 Phone: 904-467-0813 Fax: 904-467-0932 This Notice was last reviewed and updated: August 2026.